HP Spectre Folio Stylus pen not chargiing

[thor1958]

I have tried to get in contact with HP Support CHat with no success. Just gives error when trying to connect. Trying Forum, to see if anyne have experienced the same.
Bought a new HP Spectre Folio Laptop (the one with leather). The stylus pen that came with it had 30% battery on it when I started using it. BUt, when trying to charge the pen with the USB-Cable, it will no charge, Tried different cables, but still the same. Any ideas what to do, can it be re-set or something ? Doesnt look like it.

[KrazyToad]

@thor1958

Welcome to HP Support Community

I would request you to contact HP Support for a replacement Pen since the issue persists with different USB cables

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you😊

[thor1958]

Hi KT
Thanks a lot for the info and will follow below points to get this fixed.
Bougth a couple of new cables yesterday , USB-C to USB-C and USB-C to USB, but no difference.
Still no charging, so guess replacement is the right thing to do.

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@KrazyToad wrote:

@thor1958

Welcome to HP Support Community

I would request you to contact HP Support for a replacement Pen since the issue persists with different USB cables

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you😊

---

[KrazyToad]

@thor1958

Thanks for keeping me posted

Do visit our HP Support Community and drop us a message anytime you need help

Thank you 😊