• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎05-27-2024 08:12 PM

HP Recommended
Product: HP Spectre x360 Convertible Laptop PC 14-ea0023dx
Operating System: Microsoft Windows 11

I have the exact same problem. This can't be a coincidence.  Something must have changed for everyone the same way. Maybe an HP update or Windows update? Everything works fine until I unplug an external monitor - then the screen goes black, and I have to hold the power button down to do a cold reboot. Everything I have open then shuts down unsaved. I have to restore web pages and recover Word files. With several people having this exact same problem, HP should figure this out and fix it. This has been occurring for a month or two now. Previously, I would unplug the external monitor, and the laptop screen resumed automatically when I opened the lid.

Category:
1 REPLY 1

‎05-27-2024 08:42 PM

HP Recommended

@PanAmHwy 

 

That is something to do with Windows, not HP. Please setup

 

  • Display 2 as an extend from Display 1 (notebook screen),
  • Select Close the lid do nothing,
  • Select Display 2 as main Display.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.