HP Spectre Screen problem

[kayli10]

Hello everyone! Hopefully this is the right place for this. I have an HP Spectre x360 15-ch0xx with Windows 11 on board. I love the computer, but I have a peculiar problem with it. If the screen turns off (e.g. if i don't interact with it for too long), it simply does not come back on. I can press buttons, I can click the mouse, I hit the power button to put it to sleep, nothing. I know its still powered up because the keyboard backlight is still on.

Then, if I force shut down by holding the power button and turn it back on, it works fine. That, if I'm not mistaken, is not good for a computer, so I'm hoping to figure out what might be wrong here.

Additionally, if I try to set it to hibernate (which I re-enabled), usually it works fine. But sometimes, it'll do this same thing. Screen turns off, but laptop stays on and then I can't wake it back up.

[ub6424]

Hello @kayli10 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results