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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-18-2025 03:27 AM - edited ‎10-18-2025 03:28 AM

HP Recommended
Product: HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef0000 (3Y838AV)

Hello, I have exactly the same issue with my touchpad (HP Spectre x360 2-in-1 Laptop 14-ef0000sa (6T9Q4EA)) as the one described under the thread Re: HP Spectre Touchpad & Mouse Issues - HP Support Community - 9354728, I have tried the proposed fixes but without much success. Could you please advise. 

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1 REPLY 1

‎10-21-2025 02:36 AM

HP Recommended

@Xav11 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

 

If after following these steps you still face issues, consider reaching out to our customer support over the phone for further assistance. 

 

These requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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