HP Spectre X2 - the touchpad is not working suddenly

[hayzel2024]

The touchpad of my HP Spectre X2 detachable was not working suddenly. 

I tried searching for the driver of the touchpad under the device manager but there is none.  

[Sneha_01]

Hi @hayzel2024 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Spectre X2 touchpad suddenly stopped working, here are some troubleshooting steps you can try:

1. Restart Your Device

• Sometimes a simple restart can resolve temporary glitches.

2. Check Touchpad Enable/Disable Settings

• Make sure the touchpad hasn't been disabled. Look for a key on your keyboard that might have a touchpad icon (often it’s one of the function keys). Pressing it can toggle the touchpad on or off.

3. Check Device Manager for Hidden Devices

• Open Device Manager by right-clicking the Start button and selecting it.
• Click on View in the menu and select Show hidden devices. Look for any touchpad devices that might be listed under "Mice and other pointing devices."

4. Install Touchpad Drivers

• Go to the HP support website for your specific model and download the latest touchpad drivers. Here’s how:
  • Visit the HP Driver Downloads.
  • Enter your model number (HP Spectre X2).
  • Look for drivers under the "Input" or "Mouse" categories.
  • Download and install the driver.

5. Run Hardware Troubleshooter

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the Hardware and Devices troubleshooter to check for any issues.

6. Update Windows

• Ensure your Windows operating system is fully updated. Go to Settings > Update & Security > Windows Update and check for updates.

7. Check for Physical Damage

• Inspect the touchpad for any signs of physical damage or debris that might be interfering with its operation.

8. Use External Mouse

• As a temporary workaround, use an external USB mouse to navigate and perform further troubleshooting.

9. Reset Your PC

• If none of the above steps work, consider performing a system reset. Go to Settings > Update & Security > Recovery and choose to reset your PC. Make sure to back up important data first.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support