HP Spectre X360 14 - screen replacement

[Willwillwill]

Hi 

My son has managed to crack the display on his Spectre x360.  Does anyone know who can supply a replacement screen in the UK?  I have seen some but they say they don't support the Pen Touch functionality which I would ideally like to retain.

Thanks in advance

[Nal_NR]

Hi @Willwillwill,

Welcome to the HP Support Community. 

I'd like to help!

Since you are looking for a replacement screen, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Willwillwill]

Hi all

Has anyone got any suggestions on this?  Past experience tells me that spares for HP screens can be difficult to get.  Does anyone know any good sources?

[A_Gayathri]

Hi @,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Spectre X360 14 - screen replacement. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


 

[A_Gayathri]

Hi @Willwillwill,

I would request you to contact our Phone Support Team and our Support Engineers should be able to sort this out. 

Please use the following link to create a case number, then call and it may help speed up the call process: 

• Step 1. Open link:  https://support.hp.com/us-en/contact-hp
• Step 2. Sign in / sign in as a guest
• Step 3. Enter the product number or select to auto-detect
• Step 4. Scroll down to "Still need help? Complete the form to select your contact options"
• Step 5. Scroll down and click: HP contact options - click on Get phone number and the phone number appear.

Note: Out-of-warranty product repair will cost.

Keep me posted on further assistance. Hope that helps!  

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!