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MasonAnderson
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HP Spectre X360 Backlit keyboard not working

HP Spectre x360 Convertible 13-ae0xx
Microsoft Windows 10 (64-bit)

I have an HP spectre x360 convertible and the backlit screen stopped working after a few months. I was wondering if there was some way of disabling it that I did not know about or if i should turn it in for warranty to get it fixed.

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HP Spectre X360 Backlit keyboard not working

@MasonAnderson, Welcome to HP Support Community!

 

Turn on or off the backlight

If your notebook computer has a backlit keyboard, press the F5 key on the keyboard to turn the light on or off. It might be necessary to press the Fn (function) key at the same time.

If the backlight icon  is not on the F5 key, look for the backlit keyboard key on the row of function keys.

Backlit keyboard key and fn keys highlighted

 

If you still have issues, continue troubleshooting.

 

Re-install the keyboard driver

1) In Windows, search for and open Device Manager.

2) Double-click Keyboards.

3) Right click on the keyboard drivers and click on uninstall.

4) Restart the computer. 

 

Also, try running the updates.

 

Step 1: Windows Updates

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2: HP Support Assistant Updates

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Let me know the outcome.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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MasonAnderson
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HP Spectre X360 Backlit keyboard not working

I tried everyting you suggested and it is still not working.

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HP Spectre X360 Backlit keyboard not working

@MasonAnderson

 

That's unfortunate. I would suggest you try our other support options for further assistance. Follow the steps below to reach out to our HP Support team:

 

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

 

Thank you. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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JSpear
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HP Spectre X360 Backlit keyboard not working

I have tried every option above with my x360 with no fix. I sent it in for service and even with a keyboard and motherboard replacement and when it was returned the backlight still does not work.

 

At this point I believe this is a Windows 10 issue and it is quite frustrating not to find any more information about it.

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HP Spectre X360 Backlit keyboard not working

@JSpear Welcome to HP Community!

 

Please provide the product number.

 

In the meantime, please refer to the following link to Using the Backlit Keyboard.

 


Keep us posted,


If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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