HP Spectre X365 Screen/display is not connecting, but the webcam still works fine

[JDR1339]

Hello all,

My laptop's screen has gone black, and will not connect to the laptop. The laptop treats it as if it doesn't exist. It had a corrupted band of pixels on the bottom of the screen that didn't seem to grow over the course of the time it had that. 

I can connect to a monitor and it works fine, but nothing I do (BIOS update, tests on the computer, etc.) has found the problem. I'm afraid it is a hardware issue. 

Should I just take it to a technician? Thanks!

[Treeko]

Hi @JDR1339 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issue.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support