HP Spectre bottom case opening up

[Mike77771]

Similar to complaints from others over the last few years, I have a HP Spectre (Black/Gold one from 2016) and the bottom case is slowly opening on the right. I cannot snap it back into place. I did not drop or damage it. Is there a way to get a replacement bottom case? I am seeing some people talk about swollen batteries. Is this the cause? Suggestions on where to send for repairs (Chicago area). Thank you! 

[Dragon-Fur · Accepted solution]

@Mike77771 

Yes, the underlying cause of the issue could be the battery is deformed / swollen.

All batteries die, some do so quietly and some first inflate and then fail.

The only way to know, of course, is to open the case and look at it.

If the battery is swollen, it must be removed from the computer and replaced to prevent further damage to the computer case and other components in the computer.

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.
• There are no other remedies, tests, or useful options.

READ

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

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What else?

If the battery is in this condition, it WILL fail.  Make sure you keep your backups of your personal data CURRENT.

Finally,

It is not generally difficult to remove and replace the battery.

Part number and "how to" procedure is included in your computer's  Service Guide.

We also have videos available to help you understand the process.

Replacement and Purchase Options

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

Find Parts and Replacement Procedure

• Open Support Home >> Enter the full model name
• When the website opens, select category Manuals
• Look for and open the Maintenance and Service guide for your computer (document name varies)
• Search for “Battery” to find parts and replacement  >> Read the chapter on Replacement Procedures

NOTES  

1. The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name. 
2. The "Service Guide" and "User Guide" are not the same documents.

• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

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HP Collection of “how-to” videos - Battery

HP Video Gallery

Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

or

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

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Find / Check for parts at PartSurfer / HP Parts Store

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

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Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals / User Guides, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your HP device

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[Mike77771]

Thanks for the help Dragon-Fur!