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HP Recommended
HP Spectre
Microsoft Windows 10 (64-bit)

When I close the lid to my HP Spectre, sometimes it shuts down completely, sometimes it restarts, and sometimes it just sleeps.  There is no way to predict what is going to happen and "what happens when the lid closes" does not have an option that addresses my need.  It is always a surprise when I open the lid to find out if the programs I left open the night before are still there.  Also, sometimes the computer will wake back up and look for and sometimes I have to press the power button.  No rhyme, no reason.

1 REPLY 1
HP Recommended

Hello @JamesM2022 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the shutdown/sleep problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

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