HP Spectre privacy shutter is stuck

[Seashel]

Hi, I have an HP Spectre x360 and the privacy shutter on the camera is stuck. I keep hitting the button and it won't budge. Anyone encountered this before? What do I do?

[Irfan_06]

Hi @Seashel,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with the webcam on your Laptop.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Seashel]

Hi thank you but unfortunately none of that worked. It seems as if the problem is the privacy shutter button itself on my keyboard. 

[Irfan_06]

Hi @Seashel,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As there is a physical issue with the privacy shutter button and this issue might require one-on-one interaction to assist you further with the repair.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support