HP Spectre x360 13- aw0013dx

[Jmamba]

HP Spectre x360 13- aw0xxx I was traveling, had my backpack on the entire time and my laptop in the case. The screen cracked! I’m on an island in Portugal and have been told they don’t just replace the screen but the touch/ lcd must be replaced for about $400. Any way to find one online and then have them service it? 

deactivating the touch screen but keeping it cracked will be about 20$. I’d pay max $150 to get a new screen. Is it possible? I really don’t have the funds. 

advice?!

[Raj_05]

Hi @Jmamba,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[Jmamba]

Well that’s why I’ve turned here. Because I can never get any actual support, just leads to purchase something and that’s even before my warranty expired. It just expired a few months ago and back then I trouble shooted and solved my own issues. Now the warranty expires and my biggest problem yet. I’m not in the U.S now, I’m in Portugal so even more of a disadvantage. I just want to know if it’s worth the 400$ to get it fixed. Fans have been running heavy, I still have plenty of memory, but this cracked screen is random (I did nothing to it!) and frustrating 

[Irfan_06]

Hi @Jmamba,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support