• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
15-EB0043DX
Microsoft Windows 10 (64-bit)

this screen burn in issue has to be a hardware failure. especially for an expensive  laptop that was literally purchased exactly 1 year ago. after the year is up, i get the burn in screen. and im not the only one  on this forum with the same problem. 

Issue has started occurring with my HP Spectre x360 where there are burn in images all over the screen. As this is used for drawing artwork semi-professionally, this makes it all but useless. This is an internal hardware issue as the issue does not occur when hooked up to external displays. I have seen other reports of this same issue with this model. The warranty of this laptop expired a few days ago, so this would cost upwards of $400-500 to be replaced. It is unacceptable that this is an issue for a $1800 laptop that is just over a year old with normal use. This is obviously due to faulty design or hardware and not any fault of the user.

 
 
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.