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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- HP Spectre x360 15 Motion Blur/ Ghosting issue

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01-20-2019 03:07 AM
I seem to be facing a motion blur/ghosting issue on my Spectre laptop.
Objects in motion appear pretty blurry and not as sharp. Still items are crisp and sharp.
This is particularly noticeable while playing videos, and i can't bear this anymore.
It's unrelated to power, and it's constant. Doesn't matter what I'm doing on the laptop, this is a physical display related thing. I've tried updating drivers etc, nothing seems to change it which makes me think it's just the panel used.
Please don't suggest checking in BIOS because of lack of moving visuals there, hence cannot tell.
My issue is pretty similar to this thread : https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/HP-Envy-13-2017-ad012na-Motion-Blur-G...
01-22-2019 01:27 PM
Thank you for posting on the HP Support Community.
I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and the issue persists, Hence, I would request you to contact our Phone Support and our Support Engineers should be able to sort this out.
HP Support can be reached by clicking on the following link:
- Click on this link – www.hp.com/contacthp/
- Select the product type.
- Enter the serial number of your device or select let HP detect your product option.
- Select the country from the drop-down.
- You should see the HP phone support number or Chat option listed
Please feel free to contact us here anytime you need any further assistance.
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I am an HP Employee