HP Spectre x360 (15-df0013dx) wrong touchscreen firmware installed (touchscreen not working now)

[mlevy1]

I have an HP Spectre x360 - 15-df0013dx. I installed the wrong touchscreen firmware. I installed the one for the 13.3" model. Since it isn't compatible, it should've refused to install, but it did not and it wrecked my touchscreen. Now, the only way I can use my laptop is to disable the touchscreen from the device manager. HP hasn't released the original firmware for my model, and there's still no update either, so my 2000 USD laptop is crippled because I don't have the correct firmware, which is less than 2mb. It is incredible that hp does not provide a solution to a problem caused by their software. A replacement is not a solution because I moved away from where I bought it.
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I tried:
-Factory reset with HP cloud recovery tool
-Reinstalled drivers
-Install a BIOS update
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Thanks

[Echo_Lake]

@mlevy1
Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[mlevy1]

@Echo_Lake I already did that and they couldn't solve the issue.

[Echo_Lake]

@mlevy1
This sounds like corruped touchscreen software related issue, as you've performed relevant troubleshooting steps and the issue persists.
The computer needs to be serviced. Hence, I would request you to contact our Support and our Support Engineers should be able to check the available service options. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.