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‎05-05-2022 02:35 AM

HP Recommended
Product: HP Spectre x360 - 13-ae001no
Operating System: Microsoft Windows 11

Hi HP

I upgraded windows from 10 to 11.

But now the webcam, and fingerprintreader don't work? 

I cant find the drivers in device manager either? and the drivers are not on your support site, nor does the HP support assistant show them.

Can you send the path where I download the drivers ?

best regards Marquis

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-05-2022 03:12 AM

HP Recommended

Hi, @mcrespo the challenge you are facing is because of the Windows 11 Operating System. Most driver issues, hardware challenges and software problems on Windows 11 is due to the fact that it is still in early development so software drivers are not yet available for Windows 11 at the moment.

 

A great choice right now will be to install Windows 10 and upgrade to Windows 11 when things have been sorted out and fully supported,

View solution in original post

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1 REPLY 1

‎05-05-2022 03:12 AM

HP Recommended

Hi, @mcrespo the challenge you are facing is because of the Windows 11 Operating System. Most driver issues, hardware challenges and software problems on Windows 11 is due to the fact that it is still in early development so software drivers are not yet available for Windows 11 at the moment.

 

A great choice right now will be to install Windows 10 and upgrade to Windows 11 when things have been sorted out and fully supported,

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