HP Spectre x360 Laptop - 15t touch Gfx-Plus Screen Ghosting

[allen4433]

I bought my HP Spectre x360 15t Gfx-Plus in November 2018. A few days ago, my screen started ghosting bright images. I uninstalled, then reinstalled my graphics drivers, updated the BIOS (the problem persists on Advanced Startup), then did it all again with a representative through the HP Support Assistant, and I ultimately concluded that it is a hardware issue. 

However, there is no physical damage to the laptop -- in fact, the ghosting started after it sat on my desk for the weekend. The only cause I can think of is that I played a video game on full brightness using the Radeon RX Vega M GL graphics card before I noticed the ghosting. 

Has anyone else experienced this issue? Is replacing the screen covered by the warranty because I didn't damage the screen? 

[Echo_Lake]

@allen4433

Thank you for posting on the HP Support Community.

I understand you are in need of support, I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and the issue persists, it could be an issue with the hardware I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop.

Also, as a workaround, you can connect the computer to an external TV or monitor in order to isolate the issue.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.