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‎03-04-2023 02:44 PM

HP Recommended
Product: Spectre x360 15

I have an Spectre x360 15 that has a black screen issue. It is running windows 11. The screen is black when I turn the laptop on but whenI plug the computer into an external monitor, I can use the external monitor fine but the screen  is still black. Touch screen input is also fine but the screen remains black. I have turned on and off the computer, I have attempted to install new graphics drivers, I have attempted to reset BIOS and CMOS (I am not sure that this has been successful however. The external monitor does not show anything nor my laptop screen). There is no functionality loss except the screen will not turn on. I am writing this post with my laptop through my TV. 

Any help would be greatly appreciated. 

 

Thanks 

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