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HP Spectre x360 Screen Flickers When Lowering or Raising Brightness, Restarting, and Touching Screen

HP Recommended
HP Spectre
Microsoft Windows 10 (64-bit)

I bought my HP Spectre 360 two years ago. It had Wi-Fi connection issues and it was slow but besides that it worked fine. 

 

This summer, the screen started to flicker when it restarted, and it's been doing it ever since. My screen also has permanent vertical bars that seem to never go away. Up until recently, I didn't mind as my laptop worked. However, after I lightly placed it on the floor once and moved back to my desk, my home screen was flickering and I had to restart 7 times to get the screen back to normal. The screen also flickers when lowering my brightness, and if I raise it back to the highest, it continues to flicker until I restart a couple of times. It also began to flicker when I touched my screen by accident, and of course as pattern goes, I had to restart until my screen was normal. 

 

Virtual support couldn't solve my issue and I really don't know what to do at this point. Is there anything anyone has experienced like this and have they found a solution? 

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@Coorgie

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Next ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Also run a System Test and let me know if the screen flickers during the Test

 


- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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