HP Spectre x360, (Skylake version) touchscreen replacement

[EvilRacehorse]

Hello, I have Hp Spectre x360 Skylake version convertible laptop. Unfortunately, its touchscreen got a few scratches and I would like to replace it. (LCD is perfectly fine, just the outer cover needs to be replaced) I have contacted HP support around February 2017 to get a quote.

They suggested a "Chassi" repair for 199 Euros. I haven't decided to start sending it for repair yet, so I would like to know how long the spare parts are available? I would hope maybe 5 years? I am planning to get this done this fall so I hope this offer is still valid.

[KrazyToad]

@EvilRacehorse

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and I understand your concerns

I have sent you a Private Message. Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[EvilRacehorse]

I'm sorry but I'm having trouble figuring out whether whatever you redirected me into was a person or a bot.

It requested me template details where I very clearly explained my question. All I got was a template automated answer:

"Thank you for contacting HP Support.  This email confirms your request for service; the details of your Case are below.

Please DO NOT REPLY to this email.  It is sent from an unmonitored automatic service."

Could you or anyone in charge please read and actually answer my question?

[Riddle_Decipher · Accepted solution]

@EvilRacehorse (I'll place my bets on the evil race horse, try my luck) 😉

I'm the Riddle_Decipher & I'm writing on behalf of my colleague @KrazyToad, as the person is out for the day, That said, I have reviewed your concern and the entire conversation, did some research and here's what you need to know:

About the replacement, you can either do it via HP Parts Surfer (To find the part numbers) & Order them via the HP Parts Store, if the device isn't within the warranty anymore.
(Spare parts normally would be available for 4-5 yrs)

If your device is still covered by the ADP (Accidental Damage Protection) warranty with HP, simply follow the instructions I'll be sending on a private message and you can get it sorted, free of charge.

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

(The reason we are utilizing the private message now, is because the instructions are critical).

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the "Accept as solution" and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.