HP Stream 14 - Disconnecting From Internet / Video Streaming Lag

[Thetikicarver]

I purchased my daughter a brand new HP Stream 14 laptop today (12-27-19) and we are experiencing significant lag when she is streaming from sites such as Disney+, Netflix, etc.  I downloaded all the system updates when setting it up for her and our home WiFi is very fast and there are no problems with other devices.  In addition there is a recurrent problem with it disconnecting from the internet even it is still connected to my WiFi.  When I run the troubleshooter it resolves by resetting the WiFi adapter but then will disconnect again a short time later.  I set the metered connection to off thinking that might be it but no joy... Any suggestions?  Thanks!

[Riddle_Decipher]

@Thetikicarver Welcome to HP Community!

I recommend the below steps:

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

If the issue persists, continue with the below steps: 

• If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

• If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

• If your computer does not have a wireless key or the wireless activity lights remains off or orange then continues using these steps. 

• Click Start, type troubleshooting into the Search field. 

• Select troubleshooting from the search results. 

• Click Network and Internet. 

• Click Internet Connections 

For more details consider using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[Thetikicarver]

None of the recommendations worked.  After 15 to 20 minutes it still disconnects.  This is now the second brand new HP Stream within 30 days where we experience this

[asmita6658]

@Thetikicarver

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your computer.

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day!