HP Stream ELAN ClickPad not working

[kellyedge322]

Hello! I think I've tried everything. My HP-Stream-14 Laptop updated a couple weeks ago and the click pad randomly stopped working. I have been using a plug in mouse since,  A few nights ago I was able to mess with the laptop and get the click pad working with no issues.  This morning I tried to use the clickpad and again its not registering. The ELAN touchpad does not show up.  It's extremely weird as the keypad works fine. I spent like all day trying to fix it. Its super frustrating as this laptop is new.  It shows error 24 when I try to download. I even did a factory reset and its still not working. I deleted reinstalled an ELAN driver and I get the error message. I try to download the correct version from the hp website and it doesnt't give me any options for my model. I tried downloading a random one I thought was correct and it gives me an error. When I scan my computer with the assistant it says all drivers are up to date. Hoping you can help!!

[praveenbv]

Hi@kellyedge322, Welcome to the HP Support Community!

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest you contact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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