HP Sure View Not Working – EliteBook 840 G11

[Stalis]

HP Sure View not working on my EliteBook 840 G11. Pressing fn+F2 does nothing – no screen change, no LED on F2 key.

What I've tried:

• Checked BIOS Advanced tab – no "Force enable HP Sure View" option found

• Downloaded HP Hotkey Support driver from HP Support – installer fails with "Failed to extract archive"

• Checked Microsoft Store – HP Sure View app not downloding

• Ran HP Support Assistant – no relevant updates detected

System Info:

• Windows 11 Pro 25H2 (Build 26200.8894)

• Intel Core Ultra 7 165U

• 14" WUXGA display

Please confirm if my specific unit has the Sure View hardware, and how to fix the driver installation issue. Thanks.

[resistencia]

Hi @Stalis 

Has it ever worked for you? The reason I ask is that this feature is optional; first check to see if the key has this icon.