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‎12-14-2018 10:14 AM

HP Recommended
Product: HP TOUCHSMART TM2 -1005TX NOTEBOOK PC
Operating System: Microsoft Windows 7 (32-bit)

we have already enabled the touch input correctly but it said our system not meeting the minimum requirement to install the touchscreen driver update for year 2009 and 2010. Any clue?

1 REPLY 1

‎12-15-2018 02:42 PM

HP Recommended

@Diana222

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the computer crashes randomly. I will be delighted to assist you here.  

 

Superb description, and terrific observations made before posting. Kudos to you for that. 😉 

 

For better clarity and to assist you correctly, I would require more information regarding this:  

 

Did you try any troubleshooting steps before contacting us?How long are you facing this issue? 

 

For now please try these steps: Follow this document https://support.hp.com/us-en/product/hp-touchsmart-tm2-2100-notebook-pc-series/4247583/model/5062659... which will lead you to a guided troubleshooter, which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂  

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

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