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HP Recommended
HP ENVY x360 15"
Microsoft Windows 10 (64-bit)

Hi everyone

 

I've notice that, with the HP Tilt Pen connected to my pc, I can check its battery level in the bluetooth's settings, but that always is 100% (so it's not realistic).

There is a way to check the real pen's battery level?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Cava98andrea,

 

Welcome to the HP Support Community!

 

Have you tried connecting a Bluetooth headphone or a speaker and checked whether the battery percentage is showing correctly?

 

Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, I recommend you uninstall the Bluetooth driver from device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how you can uninstall the Bluetooth driver.

  1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Cava98andrea,

 

Welcome to the HP Support Community!

 

Have you tried connecting a Bluetooth headphone or a speaker and checked whether the battery percentage is showing correctly?

 

Meanwhile, I recommend you update the BIOS and the chipset driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, I recommend you uninstall the Bluetooth driver from device manager and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how you can uninstall the Bluetooth driver.

  1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.