HP Tilt pen stops working but buttons are still functioning

[Coups]

I got my HP Tilt pen with my HP Envy X360 13 a week ago. The pen is nice and all, but when drawing or using it in general, the pen just stops drawing. The pen won't draw and the pen cursor doesn't show up when placing it on the screen. the buttons still work, but the pen itself just stops working. I've made sure that its not in presentation mode, so i know it isn't that. Eventually, it will start working again. I'm not sure if this is a software issue or a malfunction with the pen itself. So i'm asking the community what could be wrong with it, or what i could be doing wrong.

[asmita6658]

@Coups

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the HP Pen.

Don't worry, I'm here to help! 

Let's try these steps - 

Step 1 Run Windows Updates troubleshooter - 

Click on this link to run the troubleshooter.

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 4 Re-install the touchscreen drivers -

1)In Windows, search for and open Device Manager.
2)Expand the Human Interface Devices heading.
3)The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touch screen device and select Uninstall.

4)Confirm the uninstallation.
5) Restart the computer to reinstall the touchscreen driver.

Step 5 Configure the pen input -

1) In Windows, search for and open Calibrate the screen for pen and touch input.
2) On the Display tab, click Setup.

3) Click Pen input
4) Follow the on-screen directions and check if this helps you fix the issue.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!