HP Touch Screen

[Nouman7959]

Hi there, I am using [ HP Pavilion 11-n029nx x360 PC (ENERGY STAR) ] and I have a problem with my touch screen. I tried reinstalling windows, resetting system recovery and everything but it's still not working the only place where it works is when I use diagnostic Touch screen Test in BIOS, I tried updating my BIOS but nothing happened. I also installed all the drivers from the HP website. I used the help of a virtual assistant but the problem is not resolved. Also in the device manager I was unable to find any touch drivers in the HID section.
I searched the internet and I found out that after changing the windows installed by the company( I think it was windows 8.1)  the problem occurred. Kindly help!. 

[praveenbv]

Hi@Nouman7959, Welcome to the HP Support Community!

I see from your post that you're having issues with the touchscreen not working properly on your HP Pavilion notebook. Don't worry we'll work together to help you find a solution.

In this scenario, I would suggest here is to follow these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

The next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform a Windows update:

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

If the issue still persists, I would suggest here is to update the Bios, chipset and graphics card drivers on your computer from  HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[praveenbv]

@Nouman7959,

I recommend you follow the below steps and check if it helps.

1. Turn off your HP laptop.
2. Disconnect all external devices (printers, USB drives, etc.) from your computer.
3. Remove all recently added internal hardware.
4. Press the Power button to switch your HP laptop on.
5. Once your unit starts booting, immediately press the F11 key. Repeatedly press it until you see the Choose an Option screen.
6. Select Troubleshoot.
7. Choose Reset this PC.
8. You can either opt to keep your files or to remove everything.
9. Select Keep My Files when you want to retain your data. Once you click Reset, your operating system will be reinstalled. The process may take a while.
10. Choose Remove Everything when you want to remove all your personal files.
11. You can opt to remove everything solely on the drive where your operating system is installed. On the other hand, you can click All Drives when you do not want to retain any data.
12. You can also fully clean the drive you selected or just remove your files.
13. Click Reset.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos