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‎12-11-2021 11:59 AM

HP Recommended
Product: HP Laptop 14s-fq0xxx
Operating System: Microsoft Windows 11

The webcam stopped working suddenly and the image is black.

OS Win 11

AMD Ryzen3

 

The following error codes is shown:   0XA00F4292<PhotoCaptureStartTimeout>

On reinstalling the driver the following error is seen:

Device USB\VID_0408&PID_5365&MI_00\8&38b20d7c&0&0000 requires further installation

 

I have tried all the trouble shooting tips available online and no solution available.

Category:
4 people had the same question
1 REPLY 1

‎12-14-2021 11:11 AM - last edited on ‎10-31-2023 07:29 AM by Retired

HP Recommended

Hi@ManeeshUpreti, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the webcam is not working 

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Request you to follow the below troubleshooting steps from the document fix :-

 

https://support.hp.com/us-en/document/ish_2854458-2733239-16

 

AMD High-Definition Graphics Driver

 31.0.12044.3 Rev.D 759.5 MB May 11, 2023 Download

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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