HP True Vision HD Camera issue, only works with bluetooth on

[fixmycamerapls]

My HP laptop camera  works fine within the camera app, but once it is being used for video calls there are horizontal lines UNLESS there are headphones connected with bluetooth.  When bluetooth is OFF the camera has the lines during any video call no matter the app.  I can use an external camera fine so I don't think it's the internet (and it used to owrk fine this hasn't always been the case).  I found these attached images..

please advise

[Treeko]

Hi @fixmycamerapls 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support