HP TrueVision Camera changes to "PC Camera"

[Burton3]

Our HP Notebook 15 Z HP TrueVision  camera works for a while then after 15-20 min the screen goes blank and the camera name in devise manager is now"PC Camera".    Camera app, Zoom, Google Meetings not longer can detect a camera on the laptop.   Talked with HP Support and said they thought it was Zoom uninstalling the drivers or corrupting the drivers but happens when not using any outside app.     BIOS were updated.

[praveen196]

@Burton3 Welcome to HP Community!

Going through your post, I see that you are facing issues with the Truevision camera on your HP Pavilion. Try the steps below to try and fix the issue:
 

• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Expand Imaging Devices
• Right-click on the webcam, and select "uninstall".
• Restart the computer. This will force the webcam driver to be reinstalled.

Now, try and use the webcam. If the issue persists, then the steps listed here: http://hp.care/2qe5IRJ

Keep us posted,

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