HP TrueVision Camera problem after upgrading to any version different than factory v. Windows 8.0

[petako]

Webcam is dead.  When App or software launches, the light comes on (hardware is accessing) but immediately goes on/off with loop of camera/no-camera.  

This is NOT working.

Try to open Windows Camera- and I can watch device manager freak out and flash camera, no-camera, camera, no-camera... over and over.  If I disable the device, then the app stops sending looping error messages and says no-camera.  (yeah I know I disabled it, but the loop tells me this is a DRIVER specific issue.)

I uninstalled the device, allowed Windows to detect, still installs basic driver. Now instead of HP HD TrueVision, in Device Manager it detects USB Video Device.

I need to find a CURRENT working DRIVER for HP TRUEVISION HD WEBCAM 

I have visited every thread on this board, visited every Microsoft thread, talked to YouCam, AND to HP, I was told to factory reset my laptop, but after factory reset 4 times via HP USB restore didnt work.  I don't want to send in my laptop, this is a driver issue, that is abundantly clear.  

Where can I find a driver- not software- just the driver?????

Thank you.  

[DavidSMP]

Hi @petako,

Welcome to the HP forums! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that you want to download the webcam driver for your computer. I’ll be delighted to assist you with this.

A commendable job was done by troubleshooting the issue. Hats off to you on that score. I am really impressed with your troubleshooting skills and levels of technical expertise and it is always a privilege to work with a tech-savvy customer like you.

After reviewing the post, I have sent you a link  of all the HP Envy 1t notebooks for downloading the required driver. Please select the correct model# of the computer from this link and go to the HP driver page and download the drivers.

Link for drivers: http://support.hp.com/us-en/drivers/selfservice/identify?q=HP+Envy+15t&tool=s-002#Z7_3054ICK0K8UDA0A...

If the list is confusing, then for better clarity I would require the product# of the unit to send you the exact link for your computer.

Hope this helps!. Please let me know how this goes. If it helps, please mark this post as "Accept as Solution". If you require further assistance, let me know and I will gladly do all I can to help. If you wish to say "thanks" for my efforts to help, click the "Thumbs Up" button to give me a Kudos.

Take care and do have a splendid week ahead.

[petako]

Hi @DavidSMP,

thank you for the provided link, however I couldn't find a driver there for the HP webcam. My model of the notebook is HP ENVY  t-j100 Quad Edition CTO Notebook PC(ENERGY STAR). 

I've already tried reinstalling the Cyberlink webcam software, but unfortunatelly it didn't help me. Could you please provide me with a link of the webcam driver?

[DavidSMP · Accepted solution]

Hi @petako,

I thank you for your super quick reply. I did review the post. Please try to install a compatible driver from this link: http://support.hp.com/us-en/drivers/selfservice/hp-envy-15-as100-notebook-pc/12499192/model/13386595...

Please go to "Input devices" and "HP TrueVision Full HD (FHD) RGB-IR Webcam Driver"  from the link to download and install it.

It should be a compatible driver for your web camera.

Please visit this link to install the Youcam software :  http://support.hp.com/us-en/drivers/selfservice/hp-envy-15-j100-quad-edition-notebook-pc-series/6521...

Please go to "Software-Multimedia" and  "Cyberlink YouCam Software" from the link given below to download it and install it. Link: http://support.hp.com/us-en/drivers/selfservice/hp-envy-15-j100-quad-edition-notebook-pc-series/6521...

Hope this helps! Please let me know how this goes. If it helps, please mark this post as "Accept as Solution". If you require further assistance, let me know and I will gladly do all I can to help. If you wish to say "thanks" for my efforts to help, click the "Thumbs Up" button to give me a Kudos.

Take care and do have a splendid week ahead.

[petako]

Hi @DavidSMP,

thank you for your assistance. The driver you sent me solves the problem partially, now the camera is usable for ~15minutes of skype conversation or any other simular use, after witch it stops working and in the Device Manager it appears as Unknown USB device.  To solve that I need to repeat the procedure of turning off all the applications as Skype, Viber, deleting the driver, reinstalling everythink.

Is there any more stable driver sollution?

[DavidSMP]

Hi @petako,

I thank you greatly for your quick response. As I was away on my weekend, I could not reply right away. I reviewed your post. It looks like there is more to it than meets the eye. I will send you a link that will help you a great deal if the webcam issue is not hardware related. I hope that fixes the issue. That is the best compatible driver that I could find. Please check these links out.

Link 1:  http://support.hp.com/us-en/product/HP-ENVY-15-j100-Quad-Edition-Notebook-PC-series/6521359/model/65...

Link 2: http://support.hp.com/us-en/product/HP-ENVY-15-j100-Quad-Edition-Notebook-PC-series/6521359/model/65...

I genuinely hope this helps and your webcam issue gets fixed without hassles. Please try to perform a complete system recovery and install the drivers from the link that I sent earlier.Please perform a bios update also if it has not been done yet. If the webcam keeps disconnecting or stops working intermittently, then it may be a hardware issue with the webcam. If none of these troubleshooting steps fix the issue, then please contact HP phone support by visiting http://hp.com/contacthp to get the unit serviced. We definitely value your relationship with HP and greatly appreciate your business with HP. It is paramount that your issues are addressed.

Hope this helps! Please let me know how this goes. If it helps, please mark this post as "Accept as Solution". If you require further assistance, let me know and I will gladly do all I can to help. If you wish to say "thanks" for my efforts to help, click the "Thumbs Up" button to give me a Kudos.

Take care and do have a splendid week ahead.