HP TrueVision FHD RGB-IR not working

[harmitv]

i did uninstall the driver and restarted my pc but still didn't seem to solve the problem 

[Max3Aj]

@harmitv, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since uninstalling and restarting didn’t solve the camera issue with your HP TrueVision FHD RGB-IR, and you’re getting a “Camera preview failed to start” message, try the following step-by-step solutions:

Check Device Manager for Issues

• Press Win + X → Device Manager.
• Expand Imaging Devices or Cameras.
• Locate HP TrueVision FHD RGB-IR.
• If there's a yellow triangle ❗️, it’s a driver issue.
• Right-click → Update driver → Search automatically.

Check Privacy Settings

• Go to Settings > Privacy & Security > Camera.
• Ensure camera access is enabled for apps and system-wide.
• Make sure the app you're testing with (Camera, Zoom, Teams) is listed and allowed.

Reset the Camera App

• Settings > Apps > Installed Apps > Camera.
• Click the 3-dot menu or select it → Advanced options.
• Click Terminate, then Reset.

BIOS Settings Check

The IR part of the camera (used for Windows Hello) might be disabled:

• Reboot and enter BIOS (usually press Esc or F10 at boot).
• Look under Device Configuration or Security for camera-related options.
• Ensure IR camera / webcam is enabled.

Use Windows Troubleshooter

• You already saw the “Troubleshoot” button — click that.
  Alternatively:
• Settings > System > Troubleshoot > Other troubleshooters.
• Run Camera troubleshooter if available.

Check for Conflicting Apps

• Apps like OBS, Snap Camera, or third-party webcam tools can conflict with the native camera.
• Try disabling or uninstalling them.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support