HP TrueVision HD Camera black screen

[JJV7]

HP TrueVision HD Camera black screen when I tried to use it for the first time. The driver is up to date, and I have checked a number of workarounds online, but same issue. When I open the front camera the white light comes on, but I see only a black screen. Any ideas or could the front camera just be broken right out of the box?

[Echo_Lake]

@JJV7

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you have webcam issues with your laptop.

• Did you make any software or hardware changes on your PC?
• Is the webcam getting listed in device manager?

As you mentioned when you open the webcam on your PC you are getting a black screen.

• Update the BIOS on your PC and check if it helps. Link to update the BIOS.

Try the steps recommended below.

• In Windows, search for and open Device Manager.
• Double-click Imaging Devices to expand the list of webcam drivers.
• If there is no Imaging devices category listed in Device Manager, stop using these steps and see the section Webcam is not listed in Device Manager in this document.
• If more than one webcam driver is listed, right-click the driver and select uninstall for any driver that is not the HP Webcam-101 or Microsoft USB Video Device driver. Once the other drivers have been removed, restart your computer and open your software. If problems persist, continue using these steps.

Right-click the name of the webcam in the Images Devices category (HP Webcam-101 or Microsoft USB Video Device), and select Update Driver Software.

• Click Browse the computer to select a specific USB Video Device driver.
• Double-click Imaging Devices to expand the list of webcam drivers, right-click the webcam driver, and then select Properties.
• Make a note of the existing name of the webcam driver (Example: HP Webcam), as it might change after the update.
• On the Webcam Properties window, select Update Driver.
• Select to browse the computer for the desired driver.
• Click Let me pick from a list of device drivers on my computer.
• Remove the selection from Show compatible hardware.
• Select Microsoft in the Manufacturer field, and select USB Video Device in the Model field.
• Click Next to install the webcam driver.
• Allow the installation of the USB Video Device, and then click Close.

After the device has been updated to USB Video Device in Device Manager, restart your computer and open your software.
If problems persist, install the latest BIOS update from HP and get all the latest Windows updates from Microsoft.

Refer to this article to further troubleshoot webcam issues with your laptop.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.