HP TrueVision HD Camera

[SaktisImpreza]

Hi HP,

Sometimes, my webcam doesn't work properly. 
 
In Device Manager, it shows USB Device Descriptor Request failed (most of the time). To resolve this, all I need to do is restart my PC (multiple restarts though)/disabling & re-enabling the device. 

Is there any permanent solution to fix this? I tried several drivers but no luck.

I am using Windows 10 version 2004 (build 19041.329)

[praveen196]

@SaktisImpreza Welcome to HP Community!

I understand that the HP TrueVision HD Camera is not working.

The camera may stop responding during normal use. The following issues are exhibited:

• Video preview stops responding (freezes) after recording video.

• Skype video call stops responding (freezes).

• Connecting and disconnecting the computer from the Internet causes camera to stop responding (freezes).

• When the camera app is closed, the LED stays on and the camera app cannot be reopened.

These issues are caused by a problem with the AMD graphics driver frame buffer size. The camera does not respond when frame buffer size is full.

Please click the download the drivers. Install the drivers and check.

https://ftp.hp.com/pub/softpaq/sp94501-95000/sp94891.exe

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[SaktisImpreza]

I am using AMD Radeon Adrenalin 2020 drivers instead of the one you posted (old drivers).

[Kumar0307]

@SaktisImpreza, thank you for the information.

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, make sure the windows is up to date.

Refer to the steps mentioned in this document to resolve issues related to the webcam.

Let me know how it goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[SaktisImpreza]

All drivers and my Windows is up-to-date. For now, my webcam is functioning properly (it may not work at some point-read OP). All I need is a proper driver for my webcam to work.

[praveen196]

@SaktisImpreza

I understand your concerns. 

In that case, I would suggest you perform the system reset.

Have a nice day!!

[SaktisImpreza]

Resetted multiple times and the issue persists. I just need a working HP TrueVision HD drivers. Please report to HP about this.

[praveen196]

@SaktisImpreza

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

 Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!