HP TrueVision HD camera does not work windows 10

[Help_Me_ASAP]

I have never used my camera. Would now like to do so, but it does not appear to recognised. Laptop is several years old and was originally on Windows 7

[Betty0610]

@Help_Me_ASAP

Welcome to the HP Support Community.

Let's test your camera using these steps: https://support.hp.com/in-en/document/c01414839

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Dagmara78]

I downloaded YouCam9 and all I see when I launch is is the cyberlink logo.

I tried all the step in the instructions and it did not work.

Went to the camera app in windows and it does not work.

Downloaded an old version of YouCam5 and it works, but the Camera App does not work.

[Betty0610]

@Dagmara78

Welcome to the HP Support Community.

Please help us with the product details.

Thanks 🙂

[Dagmara78]

 Pavilion dv7

Serial # 5ch1262r45

Everything was working fine. 

Had to replace the hard drive.

Now when I click on the Camera app the light on the laptop comes on, but there is no picture showing.

Installed the YouCam9 and there still is no picture.

[Betty0610]

Let's uninstall the camera drivers: 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.

2) In Device Manager, expand Imaging devices.

3) Right-click on the camera driver lisyed, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.

4) Restart the computer.  

Also, let;s update the BIOS: https://support.hp.com/in-en/document/c00042629

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Dagmara78]

The HP TrueVision  is not listed under the imaging devices.

[Betty0610]

Try the steps from here: https://support.hp.com/in-en/document/c03430151

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!