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kayrain
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Message 1 of 2
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HP TrueVisionHD not working

HP Recommended
Pavilion dv6
Microsoft Windows 10 (64-bit)

Pavilion dv6 as purchased came with HP TrueVision HD. Never used except to see if it worked, it did.

Approximately 1 year ago had an issue with a possible virus and had to have unit reformatted.

Just recently with quarantine issues was going to look into Skype and during initial check out was notified they could not find camera.

Camera is not mentioned in any settings. HP says they have no software as unit is about 7 years old

Is this a software issue?

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @kayrain

 

Welcome to the HP Support Community. I'd be happy to assist you with the Webcam issue. 

 

Please try these steps - 

 

1) In Windows, search for and open Device Manager.
2) Expand the Imaging Devices.
3) Right-click on the HP Webcam and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer to reinstall the Webcam driver.

 

Try updating your computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Download and install the BIOS from this link.   

 

You may also try these steps -  HP PCs - Webcam Troubleshooting 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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