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‎04-05-2025 04:02 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-ae0000 (9J127AV)
Operating System: Microsoft Windows 11

Looks like this has been a problem for years but thought I would try again. Windows Hello can't use facial recognition on my new Omen because it says it cannot find a compatible camera. The camera seems to work with every other app. On HP support site I found the various bits of advice about updating the drivers, uninstalling device, etc. Nothing has worked. Does HP have a solution to this problem?

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1 REPLY 1

‎04-05-2025 08:33 PM

HP Recommended

@Riquixote 

 

HP Truevision FHD Camera is NOT compatible with Windows Hello. You need a camera which supports IR / 3D to be able to use Windows Hello.

 

Regards.

BH
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