HP Truevision HD camera can't start

[Dan2007]

I have a HP 15t Notebook

Product Number: 4AZ95EA3#ABU

When I open the Windows Camera application on my laptop it displays a message:

But in Device Manager, it still detects my camera.

I have tried everything! Please Help!

I tried everything about YouCam

I tried everything else!

[asmita6658]

Hi @Dan2007

Welcome to the HP Support Community. I'd be happy to assist you with the webcam issue. 

 Please try these steps -

1) In Windows, search for and open Device Manager.
2) Expand the Imaging Devices.
3) Right-click on the HP Webcam and select Uninstall.
4) Confirm the uninstallation.
5) Restart the computer to reinstall the Webcam driver.

Try updating your computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

You may also try these steps -  HP PCs - Webcam Troubleshooting 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Dan2007]

Hi @Asmita6658

I tried your advice but there's still no hope.

My camera works in other applications except for Windows Camera.

I would like to be able to access my HP Truevision HD camera.

Theres nothing to do with software because this laptop was bought in October of 2019

[asmita6658]

@Dan2007

Please try these steps - To let apps access the camera, select the Start  button, and then select Settings  > Privacy > Camera. Then turn on Allow access to camera on this device.

[Dan2007]

I just tried that! But, camera access is on my device is enabled for all apps and categories. 

[asmita6658]

@Dan2007

Try creating a new user account and check - 

1. Tap the Windows icon.
2. Select Settings.
3. Tap Accounts.
4. Select Family & other users.
5. Tap "Add someone else to this PC."
6. Select "I don't have this person's sign-in information."
7. Select "Add a user without a Microsoft account."
8. Enter a username, type the account's password twice, enter a clue and select Next.
9. Tap the Windows icon.
10. Select the User icon at the upper left corner of the Start menu.
11. Select the new user. You'll then sign into your account with your password from step 8.

[Dan2007]

Hi

@Asmita6658

So I tried creating a new user and I tried to open the camera app. But, there's no hope!

The exact message displays.

[Riddle_Decipher]

@Dan2007 I suggest you go through the series of steps in this link to test your camera and we can get to a conclusion on exactly what's the cause of the issue, then work on resolving this once and for all: click here for steps

Keep us posted

[Dan2007]

Hi

My camera shows a picture in CyberLink YouCam 9, Zoom Meetings, Skype and Settings.

I would like to access my webcam through windows not a third-party app. I would like this because I need Windows Hello Face.

When you tap on Windows Hello Face, my PC said “Something Went Wrong: We couldn’t start your camera.”

[Riddle_Decipher · Accepted solution]

@Dan2007 I suggest you contact Microsoft for assistance if you need to his a specific app that isn't working, while the camera itself works fine with other applications, as you've confirmed, you may check this link for details: click here

Let us know if you need anything else, good luck!

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.