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HP Truevision HD camera not working

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HP Envy 15x360
Microsoft Windows 10 (64-bit)

My internal web camera is not working. When I open the Camera app, I get the error: 0xA00F4244<NoCamerasAreAtached>. Skype and Zoom return similar errors. I could not find an entry for it in Device Manager until I updated view to Show Hidden Devices. I've updated the driver with no luck. Looking at the Events, it looks like something changed a year ago, but I have no idea what.

 

PreskittPete_0-1595537713114.png

Additional note: the microphone does not work either. Not sure if that is the same issue.

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HP Support Agent
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@PreskittPete

 

Welcome to the HP Support Community.

 

For the webcam issue, try these steps: https://windowsreport.com/fix-camera-not-working-due-error-code-0xa00f4244/

 

For the issue with the microphone, try these: https://support.hp.com/in-en/document/c03421813

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

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So I needed to reboot my machine, and now I'm back to the camera/speaker not working. I've gone back through the fixes you suggested, and none help. Is there anything else I can try?

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HP Support Agent
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Let's do a SFC scan:

 

Type cmd in the Start search box. In the result, which appears, right click on cmd and select Run As Administrator.

 

In the command prompt window which opens, type sfc /scannow and hit Enter.

 

Also, let's perform a system reset: https://support.hp.com/in-en/document/c04742289

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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No problems found during scan. I installed Windows update and checked for BIOS update (none found). While rebuilding PC, I found that my external USB drive does not work either. Not sure if that is related. 

 

Any other things to try?

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I forgot to mention, I did perform a system reset as well.

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@PreskittPete

Thank you for posting back.

 

Don't worry as I'll be glad to help, As you've performed relevant troubleshooting steps such BIOS update, driver update and system reset however, the web camera issue persists. Therefore, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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