HP Truevision HD not working

[MizDev]

My HP truevision camera is not working. In Device settings it says it's working properly, but when I attempt to open any app (Skype, Zoom) the camera screen is black. It says my drivers are up to date, the correct camera is selected in the apps, I installed the latest driver according to the HP website and restarted my computer multiple times. Nothing has worked the camera is still black. I even uninstalled and reinstalled it. I'm not sure what else I can do

[Echo_Lake]

@MizDev

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?
• Does Webcam is listed in Device Manager?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

• Firstly, let's Restart your computer.

If the problem persists, continue using these steps.

1. In Windows, search for and open Device Manager.
2. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.
3. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?
• Does Webcam is listed in Device Manager?

While you respond to that, let's try these steps: 

• Firstly, let's Restart your computer.

If the problem persists, continue using these steps.

1. In Windows, search for and open Device Manager.
2. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

And, also check for camera privacy switch. The switch is usually on the right-hand side of the PC, and when enabled will block the camera. This is a recently advertised privacy feature common in Premium models.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.