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    HP Solution Center Adobe Flash player error

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Message 1 of 6
112
Flag Post

HP Truevision HD webcam is not working - constantly turning on and off

HP Recommended
HP ENVY TS m7 Notebook PC
Microsoft Windows 10 (64-bit)

Hi,

My integrated webcam constantly switches on and off (every fraction of a second) and changes between these 3 modes:

1. Displaying a picture

Screenshot_3.jpg

 

2. 0xA00F4244 NoCamerasAreAttached 

Screenshot_4.jpg

 

3. 0xA00F4289 ActiveCameraUnplugged (0xC00D3EA2)

Screenshot_5.jpg

 

I would be happy if there is a way to resolve this.

5 REPLIES 5
HP Support Agent
HP Support Agent
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Message 2 of 6
Flag Post
HP Recommended

@guy85

 

I reviewed your post and I understand that the webcam is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 6
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HP Recommended

Thank you for the friendly welcome 🙂

I went over all the troubleshooting topics there, some were not applicable, and some I already tried before.

The only one I haven't yet tried was disabling and re-enabling the webcam on the device manager.

Unfortunately that did not solve the issue.

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HP Support Agent
HP Support Agent
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Message 4 of 6
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HP Recommended

@guy85

 

I recommend you perform a system reset following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 5 of 6
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HP Recommended

If that's the only way to move forward I will have to decline.

I don't think a system reset would be good for my machine's current setup.

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HP Support Agent
HP Support Agent
27,880 27,865 1,845 2,484
Message 6 of 6
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HP Recommended

@guy85

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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