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‎07-26-2025 10:36 PM - edited ‎07-26-2025 10:45 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c4000 (919B8AV)

I have an HP 17.3 inch Laptop PC 17-c4000 (919B8AV), running Windows 11 Home-Version 24H2, 

and System BIOS Version Insyde F.09, Dated: 11/25/2024.

I purchased an HP USB-C Dock G5 to connect my 2 external monitors to, along with the other peripherals.

The peripherals all work fine, however, the 2 external monitors aren't recognized.

I've installed the firmware and drivers for the Dock for the version of windows I'm running.

13 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-27-2025 05:16 PM

HP Recommended

I updated the BIOS from F.09 to F.11 and the Dock works fine now.

View solution in original post

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2 REPLIES 2

‎07-27-2025 05:16 PM

HP Recommended

I updated the BIOS from F.09 to F.11 and the Dock works fine now.

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‎08-20-2025 04:49 PM

HP Recommended

problem would be your USB-C port of your laptop that does not support full Thunderbolt or DisplayPort over USB-C,

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