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‎03-19-2024 09:25 AM

HP Recommended


I've been running my laptop through my HP USB-C Dock G5 for the past 13 months, today the monitors (2 External) have stopped being detected entirely. The 1st monitor will work when plugged in, but the 2nd monitor will not. And when plugging both in, then neither come on. The 2nd monitor display is working fine, and the cables were switched to verify it's functioning as well. 

Have tried:

- Restarting, unplugging and re starting all that stuff

- Uninstalling and then reinstalling latest windows updates

- Updating latest HP BIOS

- Updating latest HP Graphics update

 

Completely lost as to what is up with it? I'm still in warranty but could do without going x number of days without monitors.

2 people had the same question
1 REPLY 1

‎03-19-2024 04:43 PM

HP Recommended

Here's a video from HP Support about using the Docks and Display Diagnostics App:


https://www.youtube.com/watch?v=JC-TkgcC_Cc



I am a volunteer and I do not work for, nor represent, HP
Using the HP PC Docks and Displays Diagnostics Windows App | HP Computer Service | HP Support
Using the HP PC Docks and Displays Diagnostics Windows App | HP Computer Service | HP Support
youtube.com/watch?v=JC-TkgcC_Cc
Learn how to use the HP PC Docks and Displays Diagnostics Windows App. In this video you'll learn about the new features, configurations and information introduced to version 2.0 of the HP PC Docks and Displays Diagnostics App and how to access them. Chapters: 00:00 Introduction 00:08 Using the HP
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