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‎02-23-2023 01:34 PM - edited ‎02-24-2023 02:08 AM

HP Recommended
Product: HP USB-C G5 Essential Dock

'HP USB-C G5 essential dock' does not recognize my monitor

 

Having connected the 'HP USB-C G5 essential dock' to my notebook, I'm unable to get anything on the monitor - and in addition the Notebook does not charge via the USB-type C cable.

 

I have a new 'HP 250 G9 Notebook' (windows 11) and connected it to a new 'HP USB-C G5 essential dock', via the USB-type-C cable. My Philips monitor (brilliance 221B with HDMI and DisplayPort) is not detected.
Get windows message "Display connection might be limited".


If I plug the monitor directly into my Notebook it is recognized.
If I connect my 'Dell latitude 7390' notebook to the dock (via the USB-type-C cable), the monitor is detected (windows10) and the notebook is charged.

 

Have tried:
- Searching and reading similar issues but not found a resolution
- Restarting, unplugging and re starting all that stuff
- Installing latest windows updates
- Updating latest HP drivers

 

So I conclude the problem is isolated to the docking station (hardware/software?). 

 

I suspect that the product has already been used when I look at the packaging and how it was packaged.
Also the warranty start date is 31/1/2023 but I purchased it at 21/2/2023.

 

Please help to resolve the problem or advice how to return the device and get it replaced by a working one?

1 person had the same question
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