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‎09-10-2024 10:00 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have had an HP USB-c dock g5 working for months. I disconnected my HP 840 G9 laptop for a few hours. Later when I reconnected my laptop it no longer would send a signal to my external monitor. I don't see a light in the the top button weather i push it or not. I just replaced the HP USB-c dock g5 with a new one. It does the same thing. why would the Dock no longer power up on top. There is power at the bottom power connector.

1 REPLY 1

‎09-11-2024 04:17 PM - edited ‎09-11-2024 04:17 PM

HP Recommended

Hello,

 

Had a similar issue with other machines. The remedy seems to be a power reset.  HP PCs - How to power reset your computer | HP® Support

 

Basically, disconnect everything from the laptop, hold the power button for about 30 seconds and let it shutdown completely. Then reconnect it to the dock and try it again.

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