HP USI Pen Not Working

[KNC123]

The HP pen that came with my Envy x360 has suddenly stopped working. My touchscreen is fine and I can still use it in tablet mode and to write with my finger but the pen does nothing.  When I charge it the light still turns on and changes to white when it is fully charged. I've tried swapping out the tip but that made no difference. The HP pen app is useless because all it does is let me change what the buttons do. What I want to know is if there is a way to confirm that the pen is connecting to the computer and to reboot that connection if possible. 

I don't know anyone else with a similar computer so I can't check if the pen works elsewhere.

[Treeko]

Hi @KNC123 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please get back to me with the details listed below:

- Exact model name of your HP Pen (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko
HP Support

[KNC123]

Here is the info from the back of the box that the pen came in.  Does this help?