• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-01-2024 07:43 AM

HP Recommended
Product: HP Ultra Slim Docking Station 2013

Hello everyone.

I own a HP Ultra Slim Docking Station to use with my HP ProBook 650 G2.

When I plug my laptop into the dock, my keyboard, mouse, headset, and hard drive are detected, but the laptop doesn't charge at all. I have tried to update the firmware of the dock, but the driver says : "Cannot find Synaptics MST dock"

Because of this, I am forced to charge the laptop to use it with my dock. 

Does anyone have a solution ?

Thanks.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.