• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-08-2023 11:19 AM - edited ‎01-09-2023 07:34 AM

HP Recommended

*** Update ***

With a little more messing around, I found that the problem was with the HDMI cable. This doesn't make a lot of sense as I only unplugged the cable to attach the dongle and replugged the cable when I was done. The cable, plugged into the V27i, works fine if I use a different HDMI source. Nevertheless, a new HDMI cable has it working again. Go figure.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I have a V27i monitor connected to my HP 800-G1 tower. Output from the 800-G1 is DisplayPort to HDMI dongle and HDMI cable to the V27i. This has been working swimmingly for several years. Yesterday, I plugged a Chromecast device into the V27i's HDMI port to configure it. I removed the dongle after completing the setup and plugged my 800-G1's HDMI cable back in. The 800-G1 was powered off during the Chromecast's setup.

 

Upon rebooting the 800-G1, the V27i no longer displays via HDMI.  The 800-G1's onboard Intel Graphics control panel recognizes that the V27i is present but any attempt to send output to it is met with a blank screen.  The V27i connects via VGA (fortunately).

 

I plugged the Chromecast back into the V27i's HDMI port and it displays without issue.  I tried a Factory Reset from the V27i's menu without any changes.  Any thoughts? TIA

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.