HP Victus 16-d1xxx

[drbarbu]

I bought this laptop and I'm trying to connect it to a dock that's connected to 2 monitors.
I can see the monitors but they are disabled and I can't enable them.

The same dock is used with a 2017 HP Omen through a USB-C connector and I can use the 2 monitors without a problem.

Question: does the USB-C port on Victus support alternate mode? From the manual it seems that I can use a monitor on this port.

[Nal_NR · Accepted solution]

Hi @drbarbu,

Welcome to the HP Support Community. 

I'd like to help!

I am afraid not. The USB-C device port on the Dock is designed for Data transfer only not for video. You should use HDMI or DisplayPort ports on the Dock for monitors. You should use HDMI or DisplayPort to connect to USB-C Dock.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @drbarbu,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[drbarbu]

I already use a USB-C to HDMI extension cable and it works. But I wanted to use the dock which includes 2 HDMI ports, VGA port, 2 USB 3.2 ports, a gigabit LAN port, an SD card port and 2 USB-C ports.

[Nal_NR]

Hi @drbarbu,

To get more details on that, I recommend you to contact HP sales. Click here for further assistance. Thanks for your time and patience. Have a great day.