HP Victus 16-e0000 artifacts AMD drivers

[toly4470]

Hi all. I have a problem almost with new notebook, was used not much. When installed clean windows and drivers for integraded video AMD I see artifacts on display. If driver do not install averything is good. What can be the problem. As for me looks like problem in CPU.

[ub6424]

Hello @toly4470 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[toly4470]

Thanks for reply, here the screen shots

[ub6424]

Hello @toly4470 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Consumer Notebook PC BIOS Update

F.15 Rev.1

12.2 MB

Sep 30, 2022

Download

Fix and enhancements:

- Provides support for Windows 11 22H2.
- Updates the code for 2022.1 IPU security enhancement.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

AMD High-Definition Graphics Driver

30.0.14026.1 Rev.B

756.5 MB

Mar 31, 2022

Download

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1179 Rev.D

985.6 MB

Mar 31, 2022

Download

Realtek RTL8xxx Wireless LAN Drivers	1.0.0.208 Rev.S	Download
Realtek RTL8xxx Bluetooth Drivers	1.9.1038.3008	Download

(6) Restart Windows

(7) Test your notebook

(8) Please report back

[toly4470]

I tried to update bios before, but after I started the file itself what is directly from the link, it creates another one. When I start that file nothing happens. 

[ub6424]

Hello @toly4470 

Skip the Bios update and continue with the following drivers.

[toly4470]

Updating drivers did not help. I found before newer drivers on video also no luck. Maybe bios, but I do not know how to update. But if nothing will help is this cpu? Even HP Suppor Assistant do not see in update that my bios is old, and all UP TO DATE))

[ub6424]

Hello @toly4470 

(1) Use current or another Windows 10/11 computer to create BIOS <USB flash drive>

HP Consumer Notebook PC BIOS Update

F.15 Rev.1

12.2 MB

Sep 30, 2022

Download

Fix and enhancements:

- Provides support for Windows 11 22H2.
- Updates the code for 2022.1 IPU security enhancement.

(2) HP Consumer Desktop PCs - Updating the BIOS (Windows)

See section <Updating the BIOS manually from a USB Flash drive (outside of Windows)>

(3) Please report back

Kind regards

[toly4470]

I did not explain that I can solve almost any problem with Windows computers. Also I know how to flash the bios, I even have a programmer for this. But in this situation with this notebook as I already wrote in the first post that nothing happens when I start the file of update bios. I tried different version of bios file. The setup file creates only file in C:\SWSetup\SP142549. And thats all. When I start that file in that folder SP142549 nothing happens.

I took anothe PC and that file perfectly started and creates already usb flash. What is wrone with this notebook?

UPD: Also, why HP Support Assistant program do not see that bios on this notebook is old and to propose to update the bios on newer one?

[ub6424]

Hello @toly4470 

Do you have valid HP warranty ?

Check HP warranty status:

HP support

You need to provide the serial number of your notebook here:

Check your warranty or service status

To find serial number follow:

Find product and serial numbers for HP PCs, printers, and accessories

Don't post serial number here in the community !

If status (date) is wrong:

--->>> HP PCs, printers - Dispute a warranty status